High-Quality Care in a High-Tech World

When it comes to high-quality care, technology accelerates possibility—and people determine impact. In this episode, our guests explore the skills that leaders need to bring out the best of a tech-enabled world, and help make sure that the future of care in Canada is both high-tech and high-quality. Guests: Dr. Jennifer Zelmer, President and CEO, Healthcare Excellence Canada Dr. Kendall Ho, Professor of Emergency Medicine, University of British Columbia, & Medical Director, HealthlinkBC 811 Virtual Physician Service Learn More: Healthcare Excellence Canada HealthLinkBC 811 Virtual Physician Service Summary: 00:00 Welcome and Introductions 04:31 Defining Quality Care 08:13 Safety Sets the Pace 10:23 Analogies for Guardrails 14:52 Co Design With Patients 15:48 Fixing Human Problems 16:41 High Performing Systems 21:59 Leader Playbook for Change 27:06 Developing Trust Based Leaders 32:00 Digital Health in One Word Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.