High-Touch Hospitality in an AI World | Wael Gharib on Luxury Guest Experience & Hotel Leadership

In this episode of Under the Brand, I sat down with luxury hospitality leader Wael Gharib, Director of Guest Experience. From launching five-star properties to redefining what it means to lead with empathy, Wael shares how high-touch service still wins in a world chasing automation.📌 Topics covered:• What really defines luxury in hospitality• Robot concierge services vs. human connection• Guest-centric operations and emotional brand loyalty• Behind-the-scenes leadership that shapes 5-star brands👀 Listen now to discover how luxury is still deeply human.