Hila Segal and Roni Kandel on Learning Arc, AI Training, and Learning in the Flow of Work

Hila Segal and Roni Kandel are helping enterprises rethink how employees learn, practice, and apply new skills inside the tools they use every day. At WalkMe, they are building Learning Arc, an AI native learning solution designed to close the gap between training content and real work. WalkMe recently won an award for its work helping organizations deliver learning at the moment employees need it most.In this episode, Russ, Hila, and Roni explore why traditional corporate training often fails to translate into execution. Hila explains how WalkMe’s digital adoption platform has spent years helping employees navigate software workflows, and why customers began asking for a deeper learning experience that could build lasting proficiency, not just guide clicks.They dive into Learning Arc and how it combines AI powered content creation with in app learning delivery. Roni shares how the product helps organizations train employees before they enter sensitive systems, then resurfaces the same learning content when they are actually doing the work.The conversation also covers why learning and software adoption have historically been disconnected, how AI can help L&D teams create and refresh content faster, and why human oversight remains essential. Hila and Roni explain how Learning Arc gives authors visibility into what AI created, what source material was used, and how learning content can be refined to fit business needs.Along the way, they discuss sales training, ERP rollouts, AI literacy, multimodal learning, personalization, learner choice, enterprise software development, and why the future of workplace learning will be more contextual, flexible, and embedded directly into the flow of work.Topics Covered:[00:01] Welcome and intro, Hila Segal, Roni Kandel, WalkMe, and Learning Arc[00:45] WalkMe’s role in digital adoption and enterprise software usage[02:00] Why customers needed deeper skills and lasting proficiency[02:30] What WalkMe Learning Arc is designed to solve[03:36] Moving from traditional training to learning in the flow of work[04:26] Knowing versus doing in sales methodology and workflows[06:12] Why Learning Arc became a standalone product[06:39] Training before access to sensitive systems and processes[07:32] Why the learning and execution gap has lasted so long[08:20] Connecting L&D outcomes to actual work performance[09:25] Why the pace of workplace change is outgrowing traditional training[10:20] Using AI to create and refresh learning content faster[11:48] Early customer use cases and major transformation programs[12:50] Using Learning Arc to support ERP rollouts and onboarding[13:54] Building trust with L&D teams[14:14] How AI can turn months of content work into minutes[15:30] What learning in the flow of work means inside Learning Arc[16:34] Using screen context to surface relevant learning content[17:00] AI literacy training and responsible AI tool access[18:15] Reimagining the learning portal experience[19:50] Giving learners flexible formats like audio, video, and text[21:00] Why different employees need different learning experiences[21:44] Why human oversight remains central to AI generated learning[23:21] How authors control, review, and refine AI created content[24:30] Preventing hallucinations and grounding AI in approved source material[26:19] Balancing personalization and scalability[28:53] What Learning Arc signals about the future of enterprise software[30:45] How AI may change product, development, and software team roles[31:30] Training employees on tools that change constantly[33:14] Why change is central to WalkMe’s mission[35:56] Final thoughts on Learning Arc and the future of workplace training