Hillery Smith Shay on Total Experience and Digital Transformation at Children's Minnesota

from Becker’s Healthcare -- Pediatric Leadership Podcast · host Becker's Healthcare

In this episode, Hillery Smith Shay, Chief Marketing and Experience Officer and Senior Vice President of Communications at Children's Minnesota, shares how the organization is embedding a systemwide total experience strategy, launching Epic to power a seamless digital front door, and positioning experience as a true strategic differentiator amid financial and care delivery challenges.

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This episode is 16 minutes long.

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This episode was published on February 24, 2026.

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Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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