Hire for the Soul, Train for the Role: Building a Scalable Pest Control Culture | EP 220

In this insightful episode, Allan Draper sits down with Scott Sandberg, co-founder of RUVA Pest Control, to explore how building the right culture is the key to sustainable growth in the pest control industry. Scott shares the inside story of how RUVA scaled to nearly $3 million in recurring revenue and earned thousands of five-star Google reviews in just a few years, without compromising on company values or employee satisfaction.They dive deep into RUVA’s approach to hiring, emphasizing mindset and attitude over prior experience, and how training the right people can turn them into top-performing technicians and future leaders. Scott also opens up about real-world challenges they faced, including team turnover, onboarding, and developing internal talent, showing why short-term fixes and “warm body” hires can create long-term headaches.Throughout the conversation, listeners will gain actionable strategies for:Attracting and retaining high-quality employees who align with your company cultureTurning your team into a growth engine while maintaining high standards of serviceDeveloping internal leaders to scale operations without losing control or cultureLeveraging employee excellence to drive customer satisfaction and 5-star reviewsWhether you’re a pest control business owner looking to scale, improve retention, or build a high-performing team, this episode is packed with practical insights and lessons learned from the frontlines of a fast-growing, culture-driven company.