Hire, train and retain like Sarah Brougham

Hiring and training new employees is a big commitment - and getting it right will have a lasting impact on your agency.Kicking off The Big Agency Club series, we chat with Sarah Brougham, VP of Operations at GenFlow. Sarah’s helped multiple agencies go from start-up to established, having a big hand to play in their growth and maturity journies. Sarah has spent the past six years at GenFlow, helping grow revenue there by 5x and headcount 16x.Sarah gives us her best tips on:Hiring the right people for your agencyCreating onboarding programs that new hires love and gets them off to a running startHow offboarding goes beyond formalities and systems removals, and includes decisions on retentionHow to decide whether to fight to keep an employee that's thinking of leavingFollow Sarah on LinkedIn: https://www.linkedin.com/in/sarahbrougham/Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/Agency8x: https://www.agency8x.com/ Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter.This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.