Hiring, Firing & Everything In Between

We sat down with Jennifer Webb from HR Vitals to break down the HR essentials every garage owner needs to understand. From contracts and onboarding to conflict, conduct and difficult conversations, Jen explains the practical steps that protect your people and your business.In this episode, you’ll hear about:- The most common HR mistakes garages make- What every employee contract should include- How to handle staff issues fairly and legally- Why documentation matters more than you think- The right way to approach sickness, conduct and capability- How good HR creates a stronger, safer and more stable workplace- If you employ people in the automotive industry, this is a must-watch conversation.Timestamps:00:00 – Why HR matters more than most garage owners realise02:17 – What HR Vitals actually does for the automotive industry04:22 – The most common HR problems inside independent garages07:25 – Quick wins for reducing pressure on owners and teams1:36 – Handling issues early and avoiding bigger problems later15:03 – Conduct and capability explained in clear terms20:18 – Values, behaviour and setting the right expectations27:03 – What workplace culture really looks like inside a workshop33:57 – Avoiding confrontation and how it impacts team behaviour38:51 – Scoring culture and understanding who fits the business43:19 – Why technicians lose motivation and direction49:26 – How HR strengthens retention and protects your business57:10 – Why your mindset affects how you manage people01:12:00 – How onboarding shapes the first months of employment01:23:10 – Recruiting the right people and building a stable team This episode is proudly sponsored by Castrol and The Race Group. Find out more below:Castrol: https://www.castrol.com/en_gb/united-kingdom/home.htmlThe Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB