Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36

Sara Roberts (Bayview Talent and host of Success Unscripted) may not immediately jump out to you as an obvious guest of this podcast. No, she doesn't run a digital CS function nor does she have a rich history in CS.What she does have is her finger on the pulse for growing and scaling CS teams as that is her recruiting agency's specialty. As such, it was a great opportunity to talk about two specific areas: the state of the CS job market today and how to build & scale digital functions.In this fascinating interview we discussed:Being part of the Zenefits growth and the evolution into her establishing Bayview, specifically focused on CS recruitingHiring and the job search freeze are thawingSara’s motivation for starting the Success Unscripted PodcastThe importance of being vulnerable and sharing your hard experiences to help others who are doing the sameBuilding and scaling digital teams from a hiring perspective Hiring for digital is not just about putting your Junior CS teams in a scaled team but instead looking for technical resources, marketing people, product…etc.Start by analyzing what systems & people you have. What are the skills gaps in relation to what problems you’re trying to solve. That will inform your hiring strategy for digital.For a digital role - you are looking to hire people who can go deep into the data, but can also pull up and see the strategyPractical advice for CSMs looking for their next role: take on projects and prove you can already do the work of that roleFor those looking for work: Focus on the industry you already have experience with which will give you a leg up over other applicants. Focus on the ACV of the target customer that is within your comfort range. Finally, focus on what stage company it is vs. your experience.Don’t just send in your resume and call it a day - recruiters are likely not looking at those resumes. Find the manager of the team and send them a note on LinkedIn.Sara’s LinkedIn: https://www.linkedin.com/in/saralynneroberts/Bayview Talent: https://www.bayviewtalent.com/Success Unscripted Podcast: https://www.unscriptedpod.com/Resources:Crunchbase for conducting targeted company searches based on your criteria If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  FREE Digital CX Maturity Assessment:Want to see how your digital cs program stacks up against The Four Pillars of Digital CX? Take a free, 15-minute assessment followed by tactical advice for advancing your program. Register for The Digital CX Masterclass:An 8-week, cohort based course that will get you fully operational in a few weeks instead of a few quarter! Fast-track your digital CS maturity and start shipping great work within the first week!Subscribe to the Newsletter:A weekly-ish companion newsletter in which I share the latest in digital cs, my own work and occasionally annoying opinions about the state of CX.Thank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic