EPISODE · Sep 6, 2023 · 14 MIN
Hiring For EQ and CQ
from CX RIOT RADIO · host David Powers
On this episode of Caffeinated CX we talk about hiring members for your Customer Service Team off of their EQ (Emotional Intelligence Quotient) and their CQ (Control Quotient). Why is it important? Which is more important? We turn to the pages of the Effortless Experience to see. LinkTree Steel & Soul The Blue Collar Call Center
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This episode was published on September 6, 2023.
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