Hiring likeable frontline staff

from Business Essentials · host SoundCartel

Customer service is not for the faint-hearted – it requires everyday attitude, mindset and commitment. So how do you find the right frontline staff and nurture them to be their best? Customer service expert Monique Richardson says it comes down to you and your leadership ability. Monique is author of ‘They Serve Like We Lead: How to take care of your people, so they take care of your customers’. She describes the ideal hiring and onboarding process, and also an off-boarding strategy for those who decide to move on from your business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

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This episode was published on September 24, 2023.

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