Holistic Experiences with Miles C. Thomas

The CX Goalkeeper had the great opportunity to interview Miles C. Thomas LinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22 Highlights: 00:00 Game Start 01:18 Miles' Introduction 02:28 Miles' Values 04:10 Holistic Experiences 05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience 09:35 Assessment & Next steps 10:40 The biggest potential is in Customer Intelligence 11:25 The defining of a great Service Experience 13:55 The Role of Employees 15:20 Leadership & Culture - Servant Leadership 17:00 What does happen after the assessment of the 5 pillars? 19:22 What we are discussion about CX in 10 years? 21:55 Miles' book suggestion 22:30 Miles' contact details 23:05 Miles' Golden Nugget and much more... www.cxgoalkeeper,com/MilesCThomas2 His Contact Details: https://www.linkedin.com/in/milesct/ https://www.customerstart.com/ Thank you, Miles! #cxgoalkeeper #customerexperience #podcast #leadership