Hollowing out the core: the case for an AI-native operating model, with Dharmesh Mistry

In Episode 99 of Banking Reinvented, Tim Rutten sits with Dharmesh Mistry, CEO of Vision 20 20 Consulting, to explore a question that reframes the entire core banking debate: What if the answer isn't replacing the core or wrapping it, but hollowing it out - and letting agentic AI fill the space?Dharmesh has been credited with delivering the UK's first mobile banking app, one of the UK's first online banks, and an early prototype of the single customer view at Lloyds in the late 1980s. Today, through his writing at Fintech Futures and his consulting work, he's building the case for a fundamentally different operating model in banking.The conversation covers a lot of ground:Why piecemeal AI adoption produces local returns and nothing more?Why does architecture have to come before everything else?Why does the shift from extracting value to exchanging value change what banks should be asking AI to do?Why is the window to move first - and move right - narrowing faster than most leadership teams realize?Tune in to hear a sharp, honest conversation about the biggest transformational moment banking has seen in decades - and what it takes to be on the right side of it.Curious to find out more about customer-centric banking?Step into the future of finance -> Check out our content hub