Homeless outreach workers navigate a changing shelter landscape during the pandemic

Members of San Francisco's Homeless Outreach Team — also known as the “HOT team” — walk neighborhood beats to offer support, information, and referrals to services for people living on the streets. During the pandemic, the resources available, particularly shelters, changed significantly. Meanwhile, our collective understanding of what would work best to contain the spread was changing too. Mark Mazza, outreach manager for the Department of Homelessness and Supportive Housing, shares how those changes have affected members of this team.