Homeworker Contact Centres

Send us Fan MailHybrid working may be here to stay, but working from home permanently is increasing. As the pandemic hit there were organisations that issued homeworkers with all the right kit and others that bought cheap and bought twice. We explore how home-based working changes management and makes the home worker far more self-dependent in areas traditionally beyond many people’s expertise. What does this also mean for measures? It’s often been said if you can’t measure it, you can’t manage it, and with remote working, there’s a lot you can’t manage. Do get in touch at [email protected] with your comments on this topic to be shared in future episodes. To find out more about our work and to see what we could do to help your organisation, visit www.realitytraining.com.