Hooters: Customer Engagement, Brand Partnerships, and the Role of Today’s CMO

Send us Fan MailHooters is a globally iconic, image-based, casual dining restaurant brand founded in 1983 in Clearwater, FL. The company consists of nearly 370 stores in total, which include domestic and international franchisees. The brand’s footprint counts 42 states in the U.S. and 29 countries and endeavors to serve great food in a fun environment.  Hooters’ tagline is Hooters Makes You Happy — and that’s the brand’s goal. Hooters wants to give its customers a break from the everyday routine and offers an escape featuring cold beer, chicken wings, and the legendary Hooters Girls, who deliver memorable customer experiences in a fun and engaging way.  Mark Johnson, CEO of Loyalty360, spoke with Bruce Skala, Chief Marketing Officer (CMO), HOA Brands, about how the responsibilities of the CMO have changed, successful partnerships with sports figures, and leveraging social media influencers to drive sales.