HOP not hope, with Diane Chadwick-Jones

Today's Guest  Diane Chadwick-Jones worked for BP for over 30 years and oversaw their safety, culture, and Human and Organisational Performance (HOP) for the majority of her time there. She is now a consultant, mentor, and academic, passionate about HOP.  Diane joins us today, to talk about what HOP is, why we need it to inform our perception around safety, and what we can do to implement HOP.  We also discuss other aspects of safety and risk, leading vs lagging indicators and why you shouldn't incentivise managers around safety and KPIs.  Connect with Diane on LinkedIn HERE You'll learn  ✅ How HOP help us understand risk.  ✅ How context drives behaviour and why it should inform our ideas on safety.  ✅ Why small companies do so well in their safety performance.  ✅ The societal shift we're seeing in desirable leadership characteristics.  ✅ The issues with safety reward programmes.  Resources  Human and Organisational Performance Kotter's 8 stages of change Transformational Leadership Vs. Transactional Leadership  In this episode, we talk about  [02:33] What Human and Organisational Performance means and how it helps us understand risk.  [05:25] The importance of understanding how context drives behaviour.  [09:02] The extent having a HOP approach increases productivity.  [11:59] The incorrect mindset many leaders have around safety.  [14:25] The ways data can be used to help understand safety issues.  [18:28] Why some senior leaders don't understand the reality of safety.  [22:25] How different sectors safety needs differ, and how to bring about change in an organisation.  [26:48] How the pandemic has increased companies honesty around risk.  [29:34] The societal shift towards environmentalism and safety standards.  [32:02] Why HOP is so important and the shift from transactional leadership to transformational leadership.  [33:04] The difference transformational leadership makes to a companies safety and the value of annual surveys.  [35:39] The parallels between raising children and running a business.  [37:33] The reason small companies do so well in their safety performance.  [39:04] Why people are more inclined to be mindful about others safety over their own.  [40:22] Why safety reward programmes don't work.  [46:45] The problems of using leading indicators.  [50:34] How to connect with Diane.  Quotables  31:09 - "The challenges that we saw 30 years ago are totally different to the challenges that we are facing in the current day. It's those companies that adapt are the ones that are thriving and the ones that are not adapting are the ones that are having a pretty tough time."  38:06 - "This feeling of family is a very important one because we are each other's keeper when it comes to identifying risk and also speaking out about any issues we're encountering." #safety #insurance #riskmanagement #podcast #hop #slipsafety