Hospitality as a Service: The Secret to Standing Out in an AI World episode artwork

EPISODE · Oct 24, 2025 · 17 MIN

Hospitality as a Service: The Secret to Standing Out in an AI World

from Coffee & Conversion · host Clay Vaughan & Luke Frazier

Coffee may aerosolize on your tongue (science says so), but great business leaves a lasting impression on the heart. In this episode, Clay and Luke unpack the concept of Unreasonable Hospitality and why it’s not just for Michelin-star restaurants. From hot dog plating at fine dining spots to sending dog toys and bourbon to clients, they reveal how small acts of care can radically change how you sell, serve, and scale. In a world where everything is automated, your human touch might be the best strategy you’ve got.Tune in to Learn:What “hospitality as a service” really means and how to apply itThe difference between good service and unforgettable hospitalityHow to create a customer journey map that builds loyalty and revenueReal-life examples of hospitality that deepened client relationshipsWant help making hospitality part of your brand strategy? Grab a free website audit at www.GoodAgency.comCheers! ☕️

Episode metadata supplied by the publisher feed · Published Oct 24, 2025

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Coffee may aerosolize on your tongue (science says so), but great business leaves a lasting impression on the heart. In this episode, Clay and Luke unpack the concept of Unreasonable Hospitality and why it’s not just for Michelin-star restaurants. From hot dog plating at fine dining spots to sending dog toys and bourbon to clients, they reveal how small acts of care can radically change how you sell, serve, and scale. In a world where everything is automated, your human touch might be the bes...

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Hospitality as a Service: The Secret to Standing Out in an AI World

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