Hospitality at work: Bridging opportunity and innovation

from HBS Managing the Future of Work · host Harvard Business School

How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a diverse workforce; skills development; automation; and leveraging employee feedback.

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This episode is 37 minutes long.

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This episode was published on December 4, 2024.

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