Hospitality with Alec Dalton

CX Goalkeeper had the great opportunity to interview Alec Dalton LinkedIn Headline: At Your Service ... Service Operations Consultant | Best-Selling Author | "Top 20 Hospitality Executives to Watch in 2022" Highlights: 00:00 Game Start 00:36 Alec's Introduction 03:29 Alec's Values 05:08 What's the status of customer experience in hospitality? 11:09 Best practices 12:52 It's not rocket science 15:57 Alec's best experience during his last trip 19:44 Common mistakes to avoid 23:25 Quality Management 27:16 How will hospitality evolve 30:15 The future of CX 32:31 Alec's book suggestion 33:49 Alec's contact details 34:09 Alec's Golden Nugget and much more on https://www.cxgoalkeeper.com/AlecDalton #hospitality #cxgoalkeeper #customerexperience #podcast #leadership