Hostile Client or Customer Calls: Diffusion & Resolution • BEP 124

from The Business English Podcast · host Energetic English

⭐️ Book a 1 to 1 English Session with Rob: https://www.energeticenglish.com/coaching📺 Watch: https://youtu.be/pormH0Hssjs🔗Blog: https://www.thebusinessenglishpodcast.com/blog-ep124📥 Newsletter: https://www.energeticenglish.com/3MMTense client call got you sweating? This episode equips non-native professionals with polite, firm language to diffuse anger, resolve conflicts, and stay in control - featuring Charlie’s real-life turnaround. Unlock practical phrases, dodge common pitfalls, and bridge the gap to confidence. Level up with BEP Premium for exclusive advanced tips.==============🚀 Need more ADVANCED English, faster learning and more impressive speech?⭐️ Check out The Business English Podcast Premium subscription here.==============🎙️ Professional Fluency Problems? Download our FREE eBook:📖 Huge Fluency Improvements For Professionals==============💡 The Business English PodcastDM: InstagramWebsite: www.energeticenglish.comPodcast: www.thebusinessenglishpodcast.comYoutube Page

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This episode is 15 minutes long.

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This episode was published on March 18, 2025.

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