Hot Take - 3 Takeaways from Interviewing Joey Coleman | Ep. 19

In my last episode, I had the privilege of interviewing the one and only Joey Coleman, bestselling author of Never Lose a Customer Again and Never Lose an Employee Again. The conversation left me fired up, and I wanted to use today’s Hot Tip episode to break down three key takeaways I’ve been chewing on since we wrapped.Whether you’re looking to deepen client loyalty or build long-term relationships with your team, this episode is for you.✨ Here’s what’s inside this episode:Why curiosity is your most underrated retention toolThe costly mistake I made by over-focusing on new client acquisitionHow vulnerability plays a hidden but crucial role in keeping the people you care about💡 Key Takeaways:Curiosity is the antidote to assumption, and the gateway to engagement.Client retention is often more powerful (and more profitable) than constant acquisition.Vulnerability in established relationships is uncomfortable, but essential.If I could rebuild my first business all over again, this would be the playbook. I hope it helps you feel confident focusing on who’s already with you, not just who’s next.📚 Mentioned in This Episode:Never Lose A Customer Again by Joey Coleman: https://amzn.to/3SQRYdTNever Lose an Employee Again by Joey Coleman: https://amzn.to/4jqVDtp🎟️ Come Learn Live From Joey at the DogCo Business Summit!September 26–28 in Winston-Salem, NCIn-person and digital ticket options available→ https://my.cheddarup.com/c/dogco-business-summit-tickets/itemsIf this episode encouraged or challenged you, send it to a friend, share it with your team, or post it on socials. I’m cheering you on.- Michelle