Hotel AI Use Case: Automate Reporting and Win Back Hours Every Day

During DUETTO PERFORM in Fort Lauderdale, I talked with Bob Matsuoka, Chief Technology Officer at Duetto, about AI in hotels the only way that matters right now: practical, operational, and money-saving. 🤖 Bob draws a clean line: machine learning does the work; AI makes it accessible 🚫 He warns against treating AI like an "answer machine" because it can hallucinate 🔁 He says AI wins today on operations: read emails, compile action items, synthesize reports, and stop wasting hours moving data between systems 📊 He shares a real example: revenue teams spend too much time pulling reports and building decks—AI can take that off their plate 🧩 He says AI works best as a translation layer between data and plain language, including writing the code behind the scenes 🗂️ His practical tip: connect AI to email + Google Drive and let it build your daily report while you sleep Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.