Hotel Staff Training Secrets from the #1 Luxury Resort in America

What if the secret to becoming the #1 luxury hotel in America wasn’t location, design, or money… but something far more human? 🌊✨ In this episode, I sit down with Jeff Giasson, General Manager of Acqualina Resort in Miami — the only hotel in the U.S. to earn Forbes Five Stars for both hotel and spa, AAA Five Diamonds, and #1 ranking by U.S. News & World Report. Jeff has done it all: bellman, laundry, housekeeping, night audit — and today he leads a team that delivers unforgettable five-star experiences. But how did he get there? And what can independent hoteliers learn from the way Acqualina hires, trains, and inspires its people? 👉 Here’s a taste of what you’ll discover: Why hiring for heart and attitude beats experience every time. How a simple but powerful hotel onboarding checklist can make or break employee success. The strategies Acqualina uses to reduce hotel staff turnover in an industry famous for burnout. Practical leadership tips for hotel managers to inspire loyalty and elevate guest service. How culture, training, and curiosity create the foundation for hotel staff training excellence. 💡 Whether you run a boutique hotel, a resort, or you’re just passionate about hospitality, this conversation will show you the building blocks of a team that performs and stays. Don’t just watch this episode. Learn the secrets that can transform your hotel — before your competitors do. Want to join the Acqualina Resort team? https://www.acqualinaresort.com/careers Find more information about Schulering on our website. Follow us on other social networks: Linkedin Youtube Instagram Schulering: Evolving Hospitality through Learning.