Hotel Tech & AI Deep Dive With Mews Founder Richard Valtr [Sponsor Bonus]

In this episode, Mews founder Richard Valtr shares a practical look at how AI is reshaping hotel operations, guest experience, and revenue strategy. The conversation focuses on why hoteliers should design the guest journey first, then apply technology to scale it—along with concrete ideas for monetizing beyond rooms and preparing teams for what’s coming next in hospitality tech.Resources:Our previous conversation with Richard: Hospitality is 'eating the world' - here's what it means for your business and your careerBehind the Stays podcast: How He Built Mews — And Rewired the Modern Hotel StaySkift podcast: Rewiring Hotel Tech for HumansModern Hotelier podcast: Helping Hoteliers Monetize the Full 24 ExperienceBook a demo with MewsChapters: 00:02:16 What does Mews do?00:03:28 What is a PMS?00:05:42 The 3 assets in a hotel business00:08:01 Monetization opportunities00:14:19 Opportunities without admin work00:15:44 Experiment: Building customer archetypes with AI00:21:49 "Red teaming" to "destroy" the company00:24:38 Agentic hospitality00:25:55 Future: Mesh of AI-assisted work00:27:13 LLMs as middleware00:29:35 Misconceptions00:31:54 The first thing you need to do00:33:30 AI needs the truth00:35:38 Speeding up training content creation00:36:36 Where to start with using AI00:41:36 Advice for finding technology partners00:42:26 What Richard is proud of at Mews nowThis is a special sponsor bonus episode, sponsored by Mews.A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands