House of the Customer by Greg Kihlstrom

https://thebookvoice.com/podcasts/2/audible/98714 to listen full audiobooks. Title: House of the Customer Author: Greg Kihlstrom Narrator: Kenneth Montgomery Format: mp3 Length: 6 hrs and 24 mins Release date: 01-12-23 Ratings: Not rated yet Genres: Customer Service Publisher's Summary: Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: Build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.