Housing Hive: The CRM Movement in Housing

We're joined by Paul Earnden, Managing Director of Fuelius, an expert CRM implementer and one of the few HubSpot Elite partners in the country.CRM is a big topic of conversation across the housing sector at the moment. Over the past 12-18 months, we've witnessed a significant shift within the housing sector, with more HAs moving away from legacy systems, recognising the need for robust CRM solutions offered by industry giants. These systems empower organisations to segment data effectively, streamline processes, and ultimately achieve targeted service delivery and communication strategies - a core deliverable in digital transformation programmes and aligned to the changes to consumer regulation.During our session, Paul will share invaluable insights into the benefits of CRM adoption within the housing sector, including a real-world example with one of the largest HAs in the country. From enhancing data segmentation to optimising communication workflows, Paul will shed light on how HubSpot's CRM solutions can revolutionise your approach to tenant engagement and operational efficiency.