How a Customer Support Rep Built a 6000 Monthly Side Hustle in UX Research

from The Side Hustle Career Podcast with Fexingo: Second Income, Freelancing While Employed · host Fexingo

In this episode of The Side Hustle Career Podcast, Lucas and Luna explore how a customer support representative turned her day-job skills into a $6,000 monthly side hustle in UX research. They break down the specific steps she took, from identifying usability gaps in her own company to landing freelance research projects with startups. The hosts discuss why empathy and pattern recognition from support work translate directly into user research, the platforms she used to find clients, and how she structures her time around a full-time job. Plus, they connect the timing of her hustle to the broader hiring landscape as of June 2026, where companies are prioritizing product refinement over growth. A practical, angle-specific episode for anyone in a client-facing role looking to pivot into a high-demand niche without starting from scratch. #UXResearch #CustomerSupport #SideHustle #FreelancingWhileEmployed #SecondIncome #UserExperience #CareerPivot #RemoteWork #June2026 #Fexingo #Careers #Business #Podcast #FexingoBusiness #BusinessPodcast #SideHustleCareer #LucasAndLuna #UX Keep every episode free: buymeacoffee.com/fexingo

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This episode is 7 minutes long.

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This episode was published on June 5, 2026.

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