How a TikTok fixed a massive language error at the WA DOL

from Seattle Now · host KUOW News and Information

Until very recently, Washington’s Department of Licensing self-service phone line used English in a Spanish accent when you pressed 2 for Spanish. It was like that for months. We’ll talk about what might have gone wrong and what it took to fix the issue with Responsible AI Washington's Ryan Burns. Read Monica Carrillo-Casas' story here. We can only make Seattle Now because listeners support us. Tap here to make a gift and keep Seattle Now in your feed. Got questions about local news or story ideas to share? We want to hear from you! Email us at [email protected], leave us a voicemail at (206) 616-6746 or leave us feedback online.See omnystudio.com/listener for privacy information.

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This episode was published on March 16, 2026.

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