How a Volcano Created a World-Class Social Media Program for KLM Airlines

Karlijn Vogel-Meijer, Manager Social Media at KLM, joins the Social Pros Podcast this week to discuss the value of a social customer support team and the necessity of learning from your mistakes in social media.

Episode metadata supplied by the publisher feed · Published Apr 6, 2015

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How a Volcano Created a World-Class Social Media Program for KLM Airlines

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