How Aderant Delivers a Borderless Client Experience

In this episode of Studio A, Will Ayers sits down with Aderant Chief Client Officer Josiah Chaves to explore how legal tech solutions are built around real client needs. Josiah shares his journey from sales to product leadership, which shaped his approach to trust, alignment, and user experience. The conversation touches on Aderant’s latest developments in cloud-based AR and GL, the role of AI in firm operations, and the importance of removing friction across teams and technologies. He also explains what it means to create a frictionless experience and why 2025 is all about staying close to the voice of the customer.Learn what’s changing in the way law firms work and why connection is at the center of it.Highlights:Trust in Practice: Why consistent outcomes matter more than perfect toolsNew Tools and the Cloud:  What Aderant’s new financial tools aim to solveHuman Tech: AI as an enabler and not a replacementJump into the conversation:(00:00) Introducing Josiah Chaves(01:15) Setting the stage at Momentum 2025(02:04) Reflecting on a decade at Aderant(03:12) Cloud AR and GL as problem-solving tools(04:11) Drops and buckets: a framework for trust(05:43) Creating a frictionless experience without borders(06:42) How AI is reshaping the way firms work(07:42) Staying connected with clients as a 2025 focus