How AI Is Becoming a Digital Teammate for Insurance Brokers | Anupam Gupta, CPO at Applied Systems

AI is everywhere in insurance conversations—but what does it actually change inside a brokerage?In Episode 148, I sit down with Anupam Gupta, Chief Product Officer at Applied Systems, one of the largest insurtech platforms serving insurance agencies and brokers worldwide.We discuss how the agency management system (AMS) is evolving from a simple system of record into a system of action—powered by AI and digital teammates that help brokers get work done faster.Some of the topics we cover:• Why most commercial insurance submissions still happen through email• How AI agents can prepare renewal packets automatically• Why brokers remain essential as trusted advisors even in an AI-driven world• How automation can reduce administrative work and free brokers to focus on clients• The challenge of change management as agencies adopt new technology• Why the future brokerage will include human experts supported by digital teammatesWe also discuss Applied Systems’ role in the industry, how insurtech competition is evolving, and what brokers should expect from the next generation of insurance technology.Key takeaway:AI won’t replace brokers—but it will dramatically change how work gets done behind the scenes.If you work in insurance, brokerage technology, or insurtech, this conversation provides a practical look at where the industry is heading.