How AI Is Changing Health Care - from Diagnosis to Discharge

Health care systems face a widening capacity challenge: an aging population and rising rates of chronic illness are increasing demand for care, while persistent workforce shortages limit how many patients clinicians can serve. AI could help close that gap—not by replacing health care workers but by reducing administrative burdens, improving workflows, and enabling the existing workforce to deliver more and better care. In this episode of C-Suite Perspectives, Steve Odland, President and CEO of The Conference Board, is joined by Erka Amursi, Principal Researcher in the Human Capital Center at The Conference Board, to explore how AI can help health care organizations alleviate workforce shortages, increase productivity, and improve the delivery of care. Together, they discuss how AI is already supporting diagnosis, documentation, patient monitoring, and administrative work; why the greatest gains will come from redesigning workflows and operating models; and which new skills health care workers will need. They also examine the risks of overreliance, bias, privacy violations, and unclear accountability—and why effective governance should treat AI as a copilot for clinicians rather than an autopilot for patient care.