How AI Is Changing the Customer Journey in 2026 (James Do...

What this episode covers

James Dooley speaks with Szymon Słowik about how artificial intelligence is reshaping the customer journey. They explain why clicks are falling but conversions remain strong, how AI changes search behaviour, and why ecommerce SEO must shift from category pages to product pages. The discussion focuses on intent, middle of funnel optimisation, and why educated traffic now delivers higher commercial value despite lower volumes.Where to Listen to This EpisodeHow AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) is available across all major podcast platforms. Choose your preferred platform below.Listen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on TransistorListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on Pocket CastsListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on Amazon MusicListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on SpotifyListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on PodverseListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on Pod.linkListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on CastroListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on CastboxListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on Podcast AddictListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on DeezerListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on Listen NotesListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on Podcast GuruListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on PodchaserListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on StenoListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on MetacastListen to How AI Is Changing the Customer Journey in 2026 (James Dooley Interviews Szymon Slowik) on Entity Home

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Frequently Asked Questions

How long is this episode of James Dooley Podcast?

This episode is 9 minutes long.

When was this James Dooley Podcast episode published?

This episode was published on June 19, 2026.

What is this episode about?

James Dooley speaks with Szymon Słowik about how artificial intelligence is reshaping the customer journey. They explain why clicks are falling but conversions remain strong, how AI changes search behaviour, and why ecommerce SEO must shift from...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

Can I download this James Dooley Podcast episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.