How AI is transforming daily workflows: why exposure isn’t adoption and how to make AI stick

Most companies do not have an AI access problem. They have an adoption problem. In this episode of Intelligence: Real & Imagined, Rebecca Hinds, Head of the Work AI Institute at Glean, talks with Shweta Puri, Marketing, Technology and AI Operations Lead at Nextdoor, and Nichole Sterling, Co-founder and Board Member of Women Defining AI and CEO of My Town AI, about what actually moves AI adoption from hype to habit.What you’ll learn:• How Nextdoor moved from a 50-person pilot to 500+ users, 700 agents, and strong stickiness by embedding AI in the flow of work• Why AI champions, peer credibility, and OKRs matter more than company-wide announcements• How to spot AI theater and replace it with experimentation, better workflows, and measurable habits• Practical examples of evergreen and seasonal AI agents, from IT help to performance review supportResources:• AI Transformation 100: https://glean-it.com/4cMaOgK • See the latest from the Work AI Institute at Glean: https://glean-it.com/3NQD33SSubscribe for more:https://www.youtube.com/@gleanworkFollow us:• LinkedIn: https://www.linkedin.com/company/gleanwork/• Twitter/X: https://x.com/glean• Instagram: https://www.instagram.com/gleanwork/Timestamps:00:00 – Why AI adoption is harder than AI access04:15 – From pilot to 500+ users, 700 agents, and 82% stickiness07:42 – The ambition-execution gap, champions, and OKRs12:36 – What makes an effective AI champion18:54 – Measuring success and spotting AI theater23:13 – Workflow examples: IT help, benefits, and performance review agents