How AI Is Transforming Student Housing Operations at Sacramento State

In this episode of the Campus Technology Insider podcast, Rhea Kelly, editor-in-chief of Campus Technology, interviews Adam Dowrie, associate director of organization and planning at California State University, Sacramento, about how AI is affecting student housing operations. Dowery describes shifting enrollment patterns and Sacramento State's upcoming live-on requirement starting fall 2026, which is prompting real-time planning for capacity and demand. He explains how Sacramento State is using AI to improve writing quality in e-mails and notes, surface student information quickly, reduce time spent navigating the system, and potentially automate tasks like check-ins, check-outs, packages, and visitor connections. Adoption is optional, success is currently focused on staff comfort and efficiency, and the goal is freeing time for more student-facing work. 00:00 Welcome and Guest Intro 00:30 Adam's Role at Sac State 01:48 Housing Challenges and Live-On Policy 04:16 AI Tools in Housing Ops 07:40 StarRez and AI Rollout 09:22 Workflow Changes with AI 12:08 AI Analytics and Forecasting 14:06 Change Management and Adoption 16:24 Measuring Success and Student Impact 19:34 Final Advice and Wrap Up Music: Mixkit Duration: 22 minutes Transcript (coming soon)