How AI Voice Ordering Is Freeing Restaurant Staff to Actually Do Hospitality

Is your restaurant's POS holding back your team — and your guests? Francesca Roche speaks with Andy Grindstaff, Director of Enterprise Restaurant Product at Global Payments, about the company's AI-first Genius Handheld POS and the expanding Genius Commerce platform. Andy explains how AI-powered voice ordering is designed to quietly capture orders in the background while freeing servers to focus on hospitality, why self-service kiosks are growing as an order pathway, and how research revealing widespread ordering anxiety is shaping Global Payments' product strategy. He also makes the case for why a modern, flexible restaurant tech stack is no longer optional — it's the difference between a business that can adapt and one that can't.