How Airports Can Solve Overcrowding and Elevate the Passenger Experience with Premium Services and Smarter Design

In this episode of AviationPros Podcast, Chris Gwilliam, SVP of Global Business Development at Airport Dimensions, breaks down findings from the new Airport Experience 2025 (AX25) report. With 66% of travelers saying airports are more crowded than two years ago, the episode explores how terminals can adapt by optimizing underused space, introducing premium services like lounges and fast track, and building seamless digital experiences. You’ll learn how affluent leisure travelers are reshaping airport strategies, why pop-up lounges and local retail matter more than ever, and how digital tools like dynamic pricing and unified apps can drive both satisfaction and spend. You can read the entire AX2025 report here: https://airportdimensions.com/news-and-insights/ax25