How ALLDATA Is Changing Fixed Ops Through Better Data and Workflow with Erik Zuniga

What if the biggest opportunity in Fixed Ops right now isn’t working harder… but removing the friction that’s wearing your people down?In this episode of the Fixed Ops Roundtable, I sit down with Erik Zuniga of ALLDATA Automotive Intelligence for a real conversation about what’s actually changing inside dealership service departments, and why the dealers who win next will be the ones who obsess over people, process, and data.This isn’t a surface-level tech talk. It’s a grounded, practical discussion about technicians, workflow, recon, and leadership, straight from the trenches.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:Why technician retention isn’t just about pay - Erik breaks down how wasted time, missing information, and broken workflows quietly burn techs out, and how giving them the right tools changes everything.The hidden cost of “searching for information”- We talk about the reality that techs lose up to 20% of their day hunting for specs, diagrams, and procedures, and what happens when that friction disappears.Career paths vs. just jobs - From mentorship to mastery, we explore how technology and training help dealerships create careers that techs want to stay in.Recon bottlenecks and the money sitting on the table - Used cars are driving profitability, but only if recon moves fast. Erik shares how shared data and digital workflows eliminate delays between service, parts, and sales.Why data is no longer optional leadership tooling - With vehicles aging past 12 years and DMS systems lagging behind, we talk about how smarter data usage leads to better decisions, better customer experiences, and better margins.What Fixed Ops leaders should focus on heading into 2026 - People. Process. Technology. Real priorities that will separate proactive leaders from reactive ones.There’s also a standout moment where Erik shares how ALLDATA supports dealerships with on-demand master technician assistance, a resource more dealers should be leaning on, especially when staffing gets tight.Listen to the episode featuring Erik Zuniga for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXYThanks, Erik ZunigaConnect with Ted Ings and the Fixed Ops Roundtable:Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement