EPISODE · Jul 16, 2025 · 1H
How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)
from Home Care Strategy Lab · host Miriam Allred
#18 Debbie Miller, CEO of Senior Helpers in Franklin, TN, shares how her team strategically integrated seven virtual assistants across recruiting, scheduling, billing, and after-hours support. She walks through their step-by-step approach—from starting with just two VAs to scaling to a fully embedded offshore team. Debbie breaks down key results like a 40% reduction in time-to-hire, 25% fewer cancelled shifts, and stronger after-hours coverage. She also explains why they launched their own VA company, Helper Heroes, to solve the biggest flaw in the traditional VA model: turnover.Debbie Miller on LinkedIn52 Weeks MarketingHelper Heroes FlyerBook a Discovery Call about Helper Heroes VAs
What this episode covers
#18 Debbie Miller, CEO of Senior Helpers in Franklin, TN, shares how her team strategically integrated seven virtual assistants across recruiting, scheduling, billing, and after-hours support. She walks through their step-by-step approach—from starting with just two VAs to scaling to a fully embedded offshore team. Debbie breaks down key results like a 40% reduction in time-to-hire, 25% fewer cancelled shifts, and stronger after-hours coverage. She also explains why they launched their own VA company, Helper Heroes, to solve the biggest flaw in the traditional VA model: turnover.Debbie Miller on LinkedIn52 Weeks MarketingHelper Heroes FlyerBook a Discovery Call about Helper Heroes VAs
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How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller)
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