How An Ex-Reporter Uses Customer Interviews To Drive B2B Growth episode artwork

EPISODE · Jul 17, 2025 · 38 MIN

How An Ex-Reporter Uses Customer Interviews To Drive B2B Growth

from From The Trenches

Former investigative reporter Ryan Paul Gibson pulls back the curtain on what really drives B2B buying decisions. Through thousands of in-depth customer interviews, he's developed a research framework that helps companies find their ideal market and unlock dramatic growth.Gibson shares the story of how one company was spinning its wheels trying to sell to software developers, until his research revealed a completely different - and far more lucrative - market of IT practitioners desperate for their solution. He breaks down the 10 key elements required to truly understand B2B buyers and build marketing programs that resonate.This episode reveals:Why most companies completely misunderstand their target marketThe investigative interview techniques that uncover buyer motivationsHow to identify and capitalize on hidden market opportunitiesBuilding trust and credibility through deep customer understandingPractical ways to stay top-of-mind during long B2B sales cyclesConverting research insights into effective marketing messagesFree Resources:Download the B2B Buyer Persona Guide at www.contentlift.io/b2b-buyer-persona-templateGet 184 proven customer interview questions at www.contentlift.io/customer-interview-questionsConnect with Ryan on LinkedIn.

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How An Ex-Reporter Uses Customer Interviews To Drive B2B Growth

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This episode is 38 minutes long.

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This episode was published on July 17, 2025.

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Former investigative reporter Ryan Paul Gibson pulls back the curtain on what really drives B2B buying decisions. Through thousands of in-depth customer interviews, he's developed a research framework that helps companies find their ideal market and...

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