How automation is shaping the future of claims in the Lloyd's and London market (394)

In this episode, we bring you a live panel from InsTech’s May event at CodeNode, exploring how automation is reshaping claims in the Lloyd’s and London market — and why the belief that specialty is too complex to automate no longer stands.  Moderated by Matthew Grant, CEO of InsTech, the panel features Simon White, Chief Claims Officer at Apollo, Aidan O’Neill, Founder and CEO of DOCOsoft, and Zoe Woods, Claims Improvement Manager at Lloyd’s.  Specialty claims have long been viewed as too bespoke, too nuanced and too reliant on human judgement for automation to play a meaningful role. But as underwriting becomes algorithmic and distribution turns digital, claims can no longer lag behind.  This conversation moves beyond theory to evidence. Automation is already embedded in live workflows across the market. The firms adopting early are seeing measurable operational gains.  In this conversation, they share:  Why the myth that specialty claims cannot be automated is finally breaking down  How Apollo processed more than 23,000 claims through automated checks, cutting handling times to under a working day  What happens when you ask claims handlers to map every task they repeat on each file  Why automation should augment decision-making rather than create black boxes  How structured data and integrated dashboards unlock meaningful AI use cases  What Lloyd’s is doing to balance innovation with oversight in a syndicated market  Why modular, plug-and-play services are replacing large-scale transformation programmes  What specialty can learn from automation in motor and property lines  Why starting small with repeatable processes creates fast, tangible wins  How claims is shifting from cost centre to strategic differentiator  If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn.  Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.