How AV Integrators Can Face the Challenge of Scaling Their Services

Demand for AV integration services is becoming more complex and widespread, making it increasingly difficult for integrators to scale operations without sacrificing profitability. According to AVIXA’s 2024 Industry Outlook and Trends Analysis, the Pro AV market is projected to reach $422 billion by 2029, intensifying the need for flexible, scalable support. Amid these pressures, service innovations like LinkLab are helping AV integrators stay competitive while navigating labor shortages, regional growth, and evolving client expectations.So, how can integrators, especially small to mid-sized ones, expand regionally, improve operational efficiency, and take on new work without overextending their internal teams?In this episode of Pro AV Today, host Ben Thomas, sits down with Cory Allen, VP of Services at Exertis Almo, to explore how the launch of LinkLab is reshaping the way integrators approach service delivery, project scaling, and workforce development across the AV industry.Key Points from the Conversation:Strategic Rebrand with Purpose: LinkLab isn't just a new name for Exertis Almo’s professional services; it reflects a clearer mission to support AV integrators with targeted, scalable solutions.Regional and National Reach: The service enables integrators to pursue business in new markets even nationwide, without the need to hire local staff or turn away opportunities due to resource constraints.Empowering New Talent: LinkLab supports industry growth by offering CTS-certified AutoCAD training, helping to upskill both newcomers and experienced technicians within the AV community.Cory Allen is a seasoned AV industry leader with over 15 years of experience in sales, services, and operations, currently serving as Vice President of Services at Exertis Almo. He has advanced through roles ranging from Territory Manager to Director and now VP, consistently driving strategic growth, operational excellence, and team development across the Pro AV sector. Allen was recognized as a Commercial Integrator 40 Under 40 honoree in 2022, underscoring his impact and leadership in the industry.

What this episode covers

Cory Allen, VP of Services at Exertis Almo, outlines how LinkLab is transforming AV service delivery, enabling integrators to meet growing demand through flexible, scalable support.

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This episode was published on April 11, 2025.

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