How banks can address disconnects between automation and ...

What this episode covers

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged. Providing customers with options on transactions like automatic bill payments are just one way for banks to assure consumers that financial decisions are their own and making certain they are not blindsided, Shane Berry, head of customer experience (CX) at San Francisco-based card issuer Mission Lane, tells Bank Automation News in this episode of “The Buzz” podcast.

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Frequently Asked Questions

How long is this episode of The Buzz?

This episode is 13 minutes long.

When was this The Buzz episode published?

This episode was published on May 4, 2023.

What is this episode about?

Bridging the gap between customer experience and digital transformation is critical for financial institutions (FIs) to ensure customers stay engaged. Providing customers with options on transactions like automatic bill payments are just one way...

Can I download this The Buzz episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.