How Better Guest Experiences Drive Hotel Revenue

Hotel operating costs keep climbing, but revenue isn't keeping pace. That's forcing operators to rethink where the money comes from. Rhiannon Reynolds, VP of Operations with Innisfree Hotels, joins me on No Vacancy from Pensacola, Florida, where we talk about how essential it is to shift from an ADR mindset to thinking about the total value of every guest. Once someone arrives, the opportunity extends well beyond the room rate. Food, drinks and other on-property experiences add revenue while giving guests more reasons to enjoy the hotel itself. That's the real opportunity: generate more #Hotel profitability while increasing guest happiness at the same time. Better experiences create more value for the guest and more value for the hotel. Hear how Innisfree approaches that win-win strategy and why the #GuestExperience plays such a big role in total revenue. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.