How Clay Turned Support Into a Talent Engine I George Dilthey

What if support wasn't just a cost center, but your company's best talent pipeline?That's exactly what George Dilthey, Head of Support at Clay, built - a system that recruits new grads into support, then rotates them across the business. In this episode, George breaks down how to:Turn support into a talent exporter that feeds product and GTM teamsDevelop expert generalists ready for an AI-driven workplaceBuild structured career pathways that retain top performersFollow The Squawk podcast for hot takes and big ideas in CX - perfect for your commute and packed with insights you can actually use.Timestamps:00:41 - Intro to George & Clay03:38 - Inside “The Wheel” rotational program08:02 - AI, new grads & the rise of the “expert generalist”12:00 - The Wheel as a talent engine for Clay22:05 - Lightning RoundWhere to find George:LinkedIn: https://www.linkedin.com/in/george-dilthey/