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How Co-ops Are Meeting Evolving Member Expectations

EPISODE · Sep 23, 2022 · 22 MIN

How Co-ops Are Meeting Evolving Member Expectations

from Along Those Lines · host NRECA

The advent of more engaged and empowered consumer-members is driving broad changes in the way electric co-ops do business and how they communicate about the services they offer. Hear from two co-op leaders who work closely with the co-ops in their states to help them keep up with member expectations: Nelle Hotchkiss of North Carolina's Electric Cooperatives and Lisa Johnson of Seminole Electric Cooperative in Florida.

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How Co-ops Are Meeting Evolving Member Expectations

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