How Cognizant Scaled Agentic AI Across 350,000 Employees ...

What this episode covers

Most enterprise intranets have many disparate, isolated chatbots representing different departments which can cause confusion for employees on where to get their answers and can result in overloaded support tickets. Cognizant took a different path, transforming its OneCognizant platform into a multi-agent system to help streamline inquiries and deliver more accurate responses faster. In this episode, we unpack how agentification turned a traditional intranet into a unified, conversational decision layer—serving 350,000 employees, reducing support tickets by 50%, and delivering 10M+ agent interactions with 92% positive feedback. Learn how orchestration, governance, and distributed intelligence come together to move from AI agent pilots to real enterprise impact.Guests: Dan Fink, Associate Vice President-Platform Engineering Venkatesh Balaji, Associate Vice President - AVP Enterprise Architecture

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Frequently Asked Questions

How long is this episode of The Agent Effect?

This episode is 26 minutes long.

When was this The Agent Effect episode published?

This episode was published on May 28, 2026.

What is this episode about?

Most enterprise intranets have many disparate, isolated chatbots representing different departments which can cause confusion for employees on where to get their answers and can result in overloaded support tickets. Cognizant took a different path,...

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