How community and collaboration have bolstered Marcliffe and its legacy

In this episode we speak to Kellie Rixon MBE, general manager at Marcliffe. Kellie spoke about Marcliffe’s ambitious reinvestment and rebrand, how guest and community input has been central to its transformation, preserving guest loyalty though periods of change, and why compromise and communication are key to navigating team expectations. This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business? Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden. There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way. https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses