How companies and governments outsource their administration to us, we doing all their work for 'free'

Jennifer and Jacques talk about how we have taken on the administration burden once carried by government bodies and companies, including utilities, services and financial institutions. After all, we already pay for those utilities and services but are now required to 'manage' them ourselves... and spending hours at doing it being punished when we don't... This trend is being accelerated with new digital technologies working hand-in-glove with the neoliberalism of the last few decades and the mass marketisation of every aspect of our lives.This day-to-day admin burden has become part of the background wall paper of our lives, so Jacques and Jennifer thought it worth highlighting and exposing it, and putting it into the conversations we are having.