How Conversational AI Is Changing Retail Forever

Retail is entering one of the biggest transformations in its history — and AI is at the center of it.In this episode of LegendsNLeaders, Ruth Harrison, Global Consumer & Retail Goods Lead at Avanade, breaks down how conversational AI, intelligent automation, and AI-powered retail experiences are reshaping the future of shopping.From AI copilots helping store associates in real time to hyper-personalized customer experiences, Ruth explains how the world’s leading retailers are preparing for an AI-first future — while balancing innovation with the human side of retail.We also dive into:How agentic AI is transforming retail operationsThe future of AI-powered shopping experiencesWhy responsible AI governance matters more than everHow retailers can adopt AI without losing human connectionThe tools and strategies brands should prioritize before it’s too lateIf you want to understand where retail, AI, and consumer behavior are headed next, this conversation is a must-watch.#AI #Retail #RetailInnovation #FutureOfRetail #ConversationalAI #AgenticAI #ArtificialIntelligence #Shopping #RetailTech #CustomerExperience